PRIVACY POLICY - English Shop

Last Updated: January 12, 2026

IMPORTANT: By using englishshop.online and purchasing our digital products, you agree to this Privacy Policy. Please read carefully before making any purchases.

English Shop (“we,” “us,” or “our”) operates englishshop.online (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our digital educational products.

We are committed to protecting your privacy and ensuring you understand how your personal information is handled. By using our Site and services, you consent to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

1.1 Personal Information You Provide

When you make a purchase or create an account, we collect:

Contact Information: Name, email address
Account Information: Username, password (encrypted)
Transaction Information: Purchase history, download history

1.2 Payment Information

Payment information is processed through our secure third-party payment processor, Stripe. We do NOT store your:

Credit card numbers
CVV codes
Banking information

Stripe collects and processes payment information according to their own privacy policy. Please review Stripe’s Privacy Policy for details.

1.3 Automatically Collected Information

When you visit our Site, we automatically collect:

Device Information: IP address, browser type, operating system
Usage Data: Pages viewed, time spent on pages, links clicked
Referral Information: Website that referred you to our Site

1.4 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

2.1 Order Fulfillment and Service Delivery

Process and fulfill your purchase orders
Send download links and access credentials
Provide customer support
Send transactional emails (order confirmations, receipts)

2.2 Account Management

Create and maintain your user account
Manage your purchase history
Enable you to download purchased products

2.3 Communication

Respond to your inquiries and support requests
Send important updates about our services
Send promotional emails (only with your consent, and you may opt-out anytime)

2.4 Site Improvement and Analytics

Analyze site usage to improve our services
Monitor and prevent fraud
Troubleshoot technical issues
Understand user preferences and behavior

2.5 Legal Compliance

Comply with legal obligations
Enforce our Terms of Service
Protect our rights and the rights of others

PAYMENT PROCESSING

Payment Processor: We use Stripe as our payment processor.

3.1 What Information Stripe Collects
When you make a purchase, Stripe collects:

Payment card information (card number, expiration date, CVV)
Billing address
Transaction details

3.2 Security Standards
Stripe is PCI DSS Level 1 certified, the highest level of certification in the payment industry. All payment data is encrypted and securely transmitted.

3.3 Our Access
We receive only:

Last 4 digits of your card number
Card brand (Visa, Mastercard, etc.)
Transaction confirmation

We NEVER have access to your complete payment card information.

COOKIES AND TRACKING TECHNOLOGIES

4.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.

4.2 Types of Cookies We Use

Essential Cookies (Required):

Shopping cart functionality
User authentication and security
Payment processing

Functional Cookies:

Remember your preferences and settings
Enable site features

Analytics Cookies:

Google Analytics (to understand site usage)
Performance monitoring

4.3 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Site, particularly the shopping cart and checkout process.

How to disable cookies:

Chrome: Settings → Privacy and Security → Cookies
Firefox: Settings → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies

INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:

Payment Processing: Stripe (for payment transactions)
Email Services: Email delivery services (for sending order confirmations and support emails)
Web Hosting: Our hosting provider (to host our website)
Analytics: Google Analytics (for site usage analysis)

These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

5.2 Legal Requirements
We may disclose your information if required by law or in response to:

Valid legal process (subpoenas, court orders)
Government or regulatory requests
Enforcement of our Terms of Service
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

5.3 Business Transfers
If English Shop is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site of any such change in ownership.

5.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.

DATA SECURITY

6.1 Security Measures
We implement industry-standard security measures to protect your information:

SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
Secure Storage: Personal information is stored on secure servers with restricted access
Password Protection: User passwords are encrypted using strong hashing algorithms
Regular Security Audits: We regularly review and update our security practices
Access Controls: Only authorized personnel have access to personal information

6.2 Data Retention
We retain your personal information for as long as necessary to:

Provide you with access to purchased products
Comply with legal obligations
Resolve disputes
Enforce our agreements

You may request deletion of your account and associated data at any time.

6.3 No Guarantee
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right to Access
You have the right to request a copy of the personal information we hold about you.

7.2 Right to Correction
You can request that we correct any inaccurate or incomplete personal information.

7.3 Right to Deletion
You can request deletion of your personal information, subject to certain legal exceptions (e.g., we may need to retain transaction records for tax purposes).

7.4 Right to Data Portability
You can request a copy of your data in a structured, commonly used format.

7.5 Right to Opt-Out
You can opt-out of:

Marketing emails (click “unsubscribe” in any promotional email)
Non-essential cookies (through your browser settings)

7.6 Right to Object
You can object to certain processing of your personal information.

7.7 How to Exercise Your Rights
To exercise any of these rights, please contact us at: admin@englishexplorers.cc

We will respond to your request within 30 days.

CHILDREN’S PRIVACY

Our Site and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are under 13: Do not use our Site, make purchases, or provide any personal information to us.

For parents/guardians: If you believe your child under 13 has provided us with personal information, please contact us immediately at admin@englishexplorers.cc, and we will promptly delete such information.

Kids Courses (Ages 4-7, 8-12, 13-17): These products are intended to be purchased by parents or guardians on behalf of children. The parent/guardian is responsible for the purchase and use of these products.

INTERNATIONAL USERS

9.1 Data Transfer
English Shop operates globally. Your information may be transferred to and processed in countries other than your country of residence, including countries that may not have the same data protection laws.

9.2 European Users (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right to be informed about data processing
Right to access your data
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making

9.3 Legal Basis for Processing (GDPR)
We process your personal information based on:

Contract Performance: To fulfill our contract with you (deliver products)
Legitimate Interests: To improve our services and prevent fraud
Consent: For marketing communications (you may withdraw consent anytime)
Legal Obligations: To comply with applicable laws

9.4 California Users (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information (we do not sell your information)
Right to access your personal information
Right to equal service and price

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

10.1 Notification of Changes
When we make changes, we will:

Update the “Last Updated” date at the top of this policy
For significant changes, send you an email notification (if we have your email)
Post a prominent notice on our Site

10.2 Your Continued Use
Your continued use of our Site after changes to this Privacy Policy constitutes your acceptance of the updated policy.

CONTACT INFORMATION

If you have any questions about this Privacy Policy or our practices, please contact us:

Email: admin@englishexplorers.cc
Website: https://englishshop.online

We aim to respond to all inquiries within 48 hours during business days.